Terms of Service

Dua Health Group PLLC, a Texas professional limited liability company, and its affiliated management services organization, Dua Health LLC (collectively, “Dua Health”), provide this online platform (the “Platform”), along with related websites and applications (each, an “App”), subject to the terms, conditions, and notices set forth below (this “Agreement”).

DO NOT USE THIS SERVICE (i) IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY; (ii) IF YOU ARE THINKING ABOUT SUICIDE OR CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOURSELF OR OTHERS; OR (iii) IF YOUR HEALTHCARE PROVIDER HAS ADVISED AGAINST YOUR PARTICIPATION.

IMMEDIATELY CALL “911” OR GO TO YOUR NEAREST EMERGENCY ROOM IF YOU ARE IN DANGER OR EXPERIENCING A MEDICAL EMERGENCY.

Dua Health reserves the right to limit or terminate your use of the Platform if you fail to comply with this Agreement. Please take the time to review this Agreement carefully. Dua Health may revise the terms of this Agreement at any time by updating this website, the App, or the Services. By continuing to access, use, or view the Platform or Services after revisions have been made, you accept the revised Agreement and agree to be bound by its terms. We recommend reviewing this page periodically to stay informed of any updates.

1. YOUR RESPONSIBILITIES

1.1 Consent for Online Health Records

By using the Services, you authorize Dua Health to release your online personal health information and grant you access to portions of your personal health records, including the ability to communicate with Dua Health and licensed therapists via the Platform. You acknowledge that you are solely responsible for any health information you communicate—intentionally or unintentionally—to others. Because individuals other than your specific provider may be involved in handling your communications (including administrative and support staff), you should not use the Platform for confidential information you wish to discuss only with your licensed therapist.

1.2 Electronic Communications

By using the Platform or Services, you agree that:

  • You have opted into a service that enables electronic interaction with your Dua Health licensed therapist (the “Provider”).

  • By using the Platform and consenting to receive emails, text messages, and other electronic communications, you acknowledge that Dua Health may transmit certain portions of your protected health information (“PHI”), as defined under HIPAA, electronically.

  • Electronic interaction with your Provider should never be used for emergency or urgent matters.

  • Dua Health and your Provider may send you secure messages through the Platform, which could include confidential medical information and other health-related content.

  • The security of your PHI depends in part on your responsibility to select a strong password and safeguard your login credentials. We encourage you to update your password regularly.

  • While Dua Health takes commercially reasonable steps to secure your information, no platform can guarantee absolute security. Using electronic communication systems, including secure messaging, carries certain risks (such as unauthorized access or system failure) that should be considered before use. Therefore, Dua Health is not liable for any improper disclosure of confidential information due to system vulnerabilities or user error.

2. SERVICES

2.1 Available Services

Subject to the terms of this Agreement, the Platform and App may be used to sign up and pay for therapy sessions, classes, or other services provided by licensed providers affiliated with Dua Health Group PLLC, its associated clinical entities, or other professional groups designated by Dua Health LLC. You may also complete questionnaires that help your provider understand your background and clinical history, as well as engage in recommended therapeutic activities. These offerings, together with the Platform itself, are collectively referred to as the “Services.”

YOU ACKNOWLEDGE AND AGREE THAT DUA HEALTH DOES NOT PROVIDE MEDICAL SERVICES, THERAPEUTIC OR MEDICAL ADVICE, OR DIAGNOSES VIA THE PLATFORM AND DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, GUARANTEES, OR ENDORSEMENTS REGARDING ANY SUCH SERVICES OR ADVICE THAT YOU MAY OBTAIN THROUGH THE PLATFORM. NO INFORMATION MADE AVAILABLE THROUGH THE PLATFORM SHOULD BE INTERPRETED AS A RECOMMENDATION THAT ANY PARTICULAR THERAPY, INTERVENTION, MEDICATION, OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU.

Any medical advice or diagnoses are provided either in person, via telehealth, or by telephone by a licensed provider affiliated with Dua Health Group PLLC or another licensed medical entity with which your provider contracts.

2.2 Modification of Services and/or the Platform

Dua Health may, at its sole discretion, change, modify, add, or remove features or functions from the Services or the Platform at any time. We may also suspend or discontinue the Services or Platform entirely, temporarily or permanently, without prior notice or liability to you or any third party. You agree that Dua Health shall not be liable to you for any such modifications, suspensions, or terminations.

2.3 Limitations of Services and Related Disclaimers

YOU MUST IMMEDIATELY CALL “911” AND CONTACT EMERGENCY SERVICES IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, HAVING THOUGHTS OF SUICIDE, CONSIDERING ACTIONS THAT COULD CAUSE HARM TO YOURSELF OR OTHERS, OR BELIEVE THAT YOU OR ANOTHER PERSON MAY BE IN DANGER.

3. YOUR USE OF SERVICES

3.1 Access to Services

Conditioned upon your compliance with the terms of this Agreement, Dua Health grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the term of this Agreement. This access applies whether the Services are accessed via a web browser, smartphone, tablet, or other device, and is limited to (a) use in object code form only, and (b) use via a device that meets the technical requirements necessary to operate the Services, as determined by Dua Health.

3.2 Mobile Services

The Platform includes certain features accessible via mobile devices, including:
(i) the ability to upload content to the Platform, and
(ii) the ability to browse and interact with the Services.

Your wireless carrier’s standard messaging, data, and other rates and fees may apply. Some Mobile Services may be restricted by your device or carrier, and not all features may be compatible with all devices or plans.

By using the Mobile Services, you agree that Dua Health may communicate with you via SMS, MMS, push notifications, or other electronic messages. You also acknowledge that certain usage data may be collected and shared to support these communications. If you change or deactivate your mobile phone number, you agree to promptly update your account to prevent your data or messages from being misdirected.

3.3 Permitted Uses and Restrictions

You may only use the Services for their intended purposes. You agree not to:

  • Share your username or password or allow others to access the Services through your account.

  • Sell, license, sublicense, rent, lease, or commercially exploit the Services.

  • Transmit unlawful, defamatory, or infringing material.

  • Distribute malware, viruses, or malicious code.

  • Disrupt, degrade, or interfere with the integrity or performance of the Services.

  • Attempt unauthorized access to the Platform or its infrastructure.

  • Copy or reproduce any portion of the Services or user interface.

  • Create derivative works or reverse engineer any part of the Services.

  • Monitor, benchmark, or copy the Services for competitive purposes.

  • Use automated tools to scrape or collect information from the Services.

  • Violate third-party terms when using integrated tools (e.g., App Store rules).

  • Remove any proprietary notices or marks from the Services.

  • Publish or distribute training materials provided by Dua Health without consent.

  • Use the Platform to verify or challenge the credentials of Dua Health Providers.

3.4 Availability

Dua Health will use reasonable efforts to maintain availability of the Services. However, temporary interruptions may occur due to maintenance, upgrades, technical issues, or events beyond Dua Health’s control. We are not liable for any service interruptions or access delays.

3.5 App Stores

You acknowledge that the App and its availability are managed by third-party platforms such as the Apple App Store or Google Play (collectively, “App Stores”). This Agreement is between you and Dua Health, not the App Store. Dua Health, not the App Store, is solely responsible for the App, including its content, maintenance, and warranty.

You must comply with all applicable third-party terms and policies (e.g., App Store Terms of Service). You agree to pay all fees associated with downloading or using the App. The App Store and its affiliates are third-party beneficiaries of this Agreement and may enforce its terms directly against you.

4. PRIVACY

Dua Health considers your privacy of vital importance. All information collected through the Services is subject to Dua Health’s Privacy and Cookie Policy (“Privacy Policy”), available at www.duahealth.co/privacy. By using the Services, you consent to all actions taken by Dua Health with respect to your personal information in accordance with that policy. The Privacy Policy is incorporated into and made part of this Agreement — please read it carefully.

5. YOUR FEEDBACK

If you provide any suggestions, enhancement requests, comments, or other feedback (“Feedback”) related to the Services, you agree that Dua Health, along with its affiliates and authorized agents, may freely use, reproduce, license, distribute, and otherwise commercialize such Feedback in connection with the Services, related technologies, and for any other purpose. This license is royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable.

Dua Health is under no obligation to implement any Feedback or resolve any issues identified through your suggestions.

6. REGISTRATION

6.1 Registering Your Account

To access certain features of the Services, you must register for an account (“Account”) by following the sign-up process on the Platform or App.

6.2 Registration Data

When registering, you agree to:
(a) provide true, accurate, current, and complete information as requested; and
(b) maintain and promptly update your registration data as needed.

You represent and warrant that you:

  • Are at least eighteen (18) years old,

  • Are legally capable of entering into binding contracts, and

  • Are not prohibited from using the Services under any applicable laws in your jurisdiction.

7. CONTENT

7.1 Your Responsibilities

“Content” means any data, information, or materials you upload, transmit, submit, or otherwise provide to Dua Health via the Services, including during account registration.

You are solely responsible for:

  • All Content submitted through your account.

  • Keeping your username and password secure and confidential.

  • Ensuring your device meets minimum bandwidth and system requirements.

  • The legality, accuracy, and integrity of your Content and how you obtained it.

  • Preventing unauthorized access to your account or use of the Services.

  • Promptly reporting any unauthorized access or use.

  • Assisting Dua Health in investigating and preventing future breaches.

You represent and warrant that:

  • You have all necessary rights to submit and use the Content.

  • Your Content complies with all applicable laws.

  • Your Content does not infringe on any third party’s intellectual property, privacy, or legal rights.

  • Your Content is not offensive, obscene, defamatory, or unlawful.

7.2 Use of Content by Dua Health

By submitting Content to the Platform, you grant Dua Health a royalty-free, non-exclusive, worldwide, transferable right and license to use, store, reproduce, distribute, and share the Content as necessary to deliver the Services. This includes sharing it with service providers and agents who support Dua Health in providing Services to you and other users.

7.3 No Obligation to Monitor

Dua Health is not obligated to monitor or pre-screen Content submitted through the Platform. However, we reserve the right — but not the obligation — to review, edit, remove, or refuse any Content at our sole discretion, for any reason and at any time.

8. SUPPORT SERVICES

You acknowledge and agree that Dua Health is not obligated to provide you with any technical support or maintenance in connection with the Services. Support may be offered at Dua Health’s discretion, but no guarantees are made regarding availability or resolution time.

9. AUTHORIZATION FOR ASSIGNMENT OF BENEFITS / FEES AND PAYMENT METHOD

9.1 Authorization for Assignment of Benefits

If you are entitled to benefits under any insurance policy or other health benefit plan (a “Health Plan”), you hereby irrevocably assign, transfer, and convey to Dua Health Group PLLC all rights and benefits payable under the Health Plan for Services rendered to you. This assignment includes the right for Dua Health Group PLLC to directly receive payment from your Health Plan for services provided.

You also authorize Dua Health Group PLLC to act as your authorized representative in connection with any claims, appeals, or communications necessary to secure payment from your Health Plan. This authorization does not relieve you of your financial responsibility for charges incurred. If you receive any insurance payments directly, you agree to immediately forward those payments to Dua Health Group PLLC. If you fail to do so, you remain fully responsible for those amounts, including any cost-sharing, deductibles, co-pays, or co-insurance.

In the event of an overpayment by you, you authorize Dua Health to apply such overpayment to any outstanding balances on your account.

Additionally, you irrevocably assign to Dua Health the right to:

a. Communicate with your Health Plan and submit or appeal claims related to the Services.
b. Access all documents or data related to your Health Plan coverage and reimbursement.
c. Bring legal action, if necessary, under ERISA, the Federal Employee Health Benefit Act, or any applicable law.
d. Enforce your rights to coverage and benefits under the Health Plan.
e. Seek equitable relief for any violations of ERISA or your Health Plan terms.
f. Recover reasonable attorney fees and costs associated with pursuing such claims.

This assignment is made without limitation or reservation.

9.2 Fees and Payment Method

By providing a credit card or another accepted payment method (“Payment Method”), you expressly authorize Dua Health LLC and its vendors to use that Payment Method to charge:

  • (i) The full cost of the Services (plus any applicable taxes) in advance, if you do not use insurance for reimbursement; and

  • (ii) Any applicable deductibles, co-pays, co-insurance, or other costs not covered by your Health Plan, if you do choose to use insurance.

Dua Health uses third-party payment processors to handle Payment Method data. You agree to comply with their terms, which may change from time to time and are made available to you via those vendors.

If your Payment Method is invalid, unverified, or otherwise fails, your access to Services may be suspended. You remain responsible for updating your Payment Method and resolving any payment issues. Dua Health reserves the right to continue charging your Payment Method until the balance is paid. All fees are nonrefundable, regardless of Service use or outcome.

10. COLLECTION AND USE OF DATA AND OTHER INFORMATION

Dua Health may (a) compile statistical and performance-related information regarding the use, operation, and functionality of the Services, and (b) use such data for internal analytics, research, development, and business optimization purposes ((a) and (b) collectively referred to as “Service Analyses”).

Dua Health may publicly disclose or use Service Analyses for any lawful purpose, including business development, provided that such information does not identify you or any individual. Service Analyses do not constitute your Content and remain the sole property of Dua Health, including all intellectual property rights therein. Dua Health may also use and disclose other data as permitted in its Privacy Policy (www.duahealth.co/privacy).

11. RECORD RETENTION

During and after the term of this Agreement, Dua Health may:
(a) collect, retain, and use any Content you submit to the Services (including usage logs and communications) to operate and manage the Services; and
(b) access, read, preserve, and disclose such Content where reasonably necessary to:

  • Comply with legal obligations or governmental requests,

  • Enforce this Agreement and investigate potential violations,

  • Detect or prevent fraud, security breaches, or technical issues,

  • Respond to support inquiries, or

  • Protect the rights, property, and safety of Dua Health, its users, and the public.

Unless otherwise specified, Dua Health will only retain data for as long as required by applicable law.

12. OWNERSHIP

12.1 Services

All intellectual property rights in and to the Services (including software, design, branding, and user interfaces) are and will remain the exclusive property of Dua Health. You are granted a limited, revocable license to use the Services, but no ownership or proprietary rights are transferred to you by this Agreement. You may not use the name, logo, or trademarks of Dua Health without prior written consent. The Services are protected by copyright and other applicable laws.

12.2 Content

You retain full ownership of all Content you submit through the Services, including any intellectual property rights therein, subject to the limited license granted to Dua Health in Section 7.2.

13. TERM AND TERMINATION

13.1 Termination Rights

This Agreement will remain in effect as long as you use the Services. You may terminate your Account at any time by following the instructions provided on the Platform or by uninstalling the App. Dua Health reserves the right to suspend or terminate your access to the Services at any time, for any reason, including violation of this Agreement.

Upon termination, your right to access and use the Services will immediately cease. Dua Health will not be liable to you or any third party for termination of your account or deletion of your data, except as required by law.

13.2 Injunctive Relief

You acknowledge that any breach of this Agreement may result in irreparable harm to Dua Health for which monetary damages may be inadequate. Dua Health may seek equitable relief, including injunctions, without posting a bond. Provisions of this Agreement that naturally survive termination (e.g., ownership rights, indemnities, and limitations of liability) will continue to apply post-termination, including Sections 1, 2.3, 7.2, and 9–24.

14. DISCLAIMER OF WARRANTIES

14.1 General Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, WITHOUT WARRANTIES OF ANY KIND.

DUA HEALTH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY — INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM USAGE OR TRADE PRACTICES.

14.2 Platform Risks

Dua Health does not guarantee that the Services will be uninterrupted, error-free, or meet your expectations. We do not warrant that the Platform is free of bugs, viruses, or security vulnerabilities. You assume full responsibility for any damage, loss, or injury that may result from using the Services — including service downtime, unauthorized access, or platform failure.

15. LIMITATION OF LIABILITY

15.1

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUA HEALTH WILL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES HOWEVER CAUSED, INCLUDING DAMAGES FOR COMPUTER MALFUNCTION, LOST PROFITS, LOSS OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, AND/OR THE COST TO OBTAIN SUBSTITUTE SOFTWARE OR SERVICES ARISING IN ANY WAY OUT OF THIS AGREEMENT OR THE USE OF (OR INABILITY TO USE) THE SERVICES, WHETHER ARISING UNDER A THEORY OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF DUA HEALTH WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL DUA HEALTH’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT ACTUALLY PAID TO DUA HEALTH FOR YOUR USE OF THE SERVICE DURING THE LAST MONTH PRECEDING THE DATE THE CLAIM AROSE. THE ABOVE LIMITATIONS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

15.2

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THE SERVICE, THIS AGREEMENT OR ANY ORDER MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

16. INDEMNIFICATION

You agree to indemnify, hold harmless and defend Dua Health, including its licensees and its and their subsidiaries, affiliates, officers, directors, agents, employees, contractors, successors and assigns, from and against any and all costs, expenses, liabilities, fines, penalties, and damages, including attorneys’ fees, incurred in connection with any and all third-party claims arising out of:
(a) your misuse of the Services,
(b) violation of the terms of this Agreement,
(c) an allegation that any Content or Feedback, or the use thereof, infringes or violates a third party’s intellectual property or other legal rights, or
(d) an allegation that your use of the Services violates applicable law.

17. GOVERNING LAW; WAIVER OF JURY TRIAL

This Agreement, and any dispute or claim arising out of or related to it (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. NOT FOR USE OUTSIDE THE UNITED STATES OF AMERICA

Dua Health makes no representation that the Services, Platform, or App are appropriate or legal for use outside of the United States. If you access the Services from outside the U.S., you do so at your own risk and are responsible for compliance with your local laws.

19. DISPUTE RESOLUTION

19.1 Applicability of Arbitration Agreement

You agree that any dispute or claim relating in any way to your use of the website, App, or Services, or to your relationship with Dua Health, will be resolved through binding arbitration, not court, except:

  1. you may assert claims in small claims court if eligible; and

  2. either party may seek equitable relief in court for IP infringement (e.g., trademarks, copyrights, patents, trade secrets).

This Arbitration Agreement applies to all claims, including those that arose before the effective date of this Agreement.

19.2 Arbitration Rules and Forum

The Federal Arbitration Act governs this section. Arbitration will be conducted by JAMS, using either its Streamlined Arbitration Rules (for claims under $250,000) or Comprehensive Rules (for all other claims), available at www.jamsadr.com. If JAMS is unavailable, the parties will select another forum.

If you cannot afford arbitration costs and cannot obtain a waiver, Dua Health will pay them. For claims under $10,000, Dua Health will reimburse fees unless your claim is deemed frivolous.

You may conduct arbitration by telephone, written submission, or in person where you reside or another agreed location. The arbitrator’s decision may be entered in any court with jurisdiction.

19.3 Authority of Arbitrator

The arbitrator will have exclusive authority to resolve any disputes related to the enforceability, interpretation, or scope of this Arbitration Agreement. The arbitrator can award damages and non-monetary relief and will issue a written decision explaining the basis for the award.

19.4 Waiver of Jury Trial

YOU AND DUA HEALTH WAIVE ANY RIGHT TO A JURY TRIAL. Arbitration replaces court proceedings and provides the same individual remedies available under applicable law.

19.5 Waiver of Class or Collective Actions

ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY. YOU MAY NOT JOIN CLAIMS WITH OTHERS OR ARBITRATE ON A CLASS-WIDE OR REPRESENTATIVE BASIS. If a court finds this provision unenforceable, that claim must proceed in court in New York, NY, and all other claims will remain subject to arbitration.

19.6 30-Day Right to Opt Out

You may opt out of this Arbitration Agreement within 30 days of acceptance by sending a written notice to:
Dua Health, 5900 Balcones Drive, Suite 100, Austin, TX 78731
 or emailing: legal@duahealth.co.

Your notice must include your full name, mailing address, the email you used to register, and a clear statement of your intent to opt out.

19.7 Severability

If any part of this Arbitration Agreement is deemed invalid, the rest shall remain in full force and effect, except for the class waiver in Section 19.5, which, if unenforceable, shall result in that specific claim being removed from arbitration.

19.8 Survival

This Arbitration Agreement survives the termination of your relationship with Dua Health.

19.9 Modification

If Dua Health makes a material change to this Arbitration Agreement, you may reject that change within 30 days by writing to the address listed in Section 19.6.

20. TELEMEDICINE

Some of our Services may include a telehealth solution that allows your Provider to communicate with you and deliver health care services online via an Internet connection. Dua Health is not responsible for any issues related to your Internet connectivity. Information transmitted between you and your Provider is provided on an “as-is” basis, and Dua Health disclaims all warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

You acknowledge that your relationship for medical or clinical care is with your Provider and not with Dua Health LLC. All Services are at your own risk, and you assume full responsibility for the use of telehealth to the extent permitted by law.

You may be required to provide certain personal information including: name, date of birth, gender, address, contact information, and account login credentials. You may also choose to provide optional information to enhance your experience.

INFORMED CONSENT & RISKS

Like all medical services, telemedicine has inherent risks, including but not limited to:

  • Delays due to connectivity issues, including poor video/audio quality.

  • Potential breaches of privacy from technology failures.

  • Incomplete access to medical records, which could affect diagnosis or treatment.

You acknowledge that:

  • Telemedicine may involve electronic communication of your health information across state lines.

  • All information shared will become part of your medical record and is subject to applicable privacy protections.

  • You may withdraw consent at any time by contacting support@duahealth.co and requesting account deactivation.

  • Your information may be shared for treatment, payment, or healthcare operations, consistent with HIPAA.

Providers may withhold access to certain psychotherapy notes or clinical records if they believe disclosure may cause harm.

By using the Services and agreeing to these Terms, you confirm that you understand and accept the risks of telemedicine and consent to receive care via telehealth. You acknowledge that treatment decisions, diagnoses, and prescriptions are solely at the discretion of the treating Provider.

21. COMPLETE AGREEMENT

This Agreement constitutes the entire agreement between you and Dua Health regarding your use of the Services and supersedes all prior agreements, communications, and understandings, whether oral or written.

22. MODIFICATIONS TO THIS AGREEMENT

Dua Health reserves the right to update or modify this Agreement at any time by posting the updated terms on the website, App, or Services. Your continued use of the Services after such modifications constitutes your acceptance of the updated Agreement. If you do not agree to any revised terms, your sole remedy is to discontinue use of the Services.

23. GENERAL COMMUNICATIONS

General communications from Dua Health (regarding your account, system alerts, or Services) may be provided electronically. You consent to receive such communications in electronic form and agree that such communications satisfy legal requirements for written notice.

24. MISCELLANEOUS

Any remedy provided to Dua Health under this Agreement is in addition to any other legal or equitable remedies. Dua Health’s failure to enforce any provision does not constitute a waiver. If any provision is deemed unenforceable, it will be modified to the minimum extent required or disregarded if necessary. The remainder of the Agreement remains in full effect.

You may not assign this Agreement without prior written consent from Dua Health. Any unauthorized assignment is void. Dua Health may freely assign this Agreement. This Agreement binds all permitted successors and assigns.

This Agreement does not create a partnership, joint venture, agency, or employment relationship. It does not confer rights on any third parties. The terms “including” and “includes” mean “including without limitation.”

25. NOTICES

All notices under this Agreement must be in writing and delivered via:

  • Personal delivery

  • Overnight courier

  • Certified or registered mail (return receipt requested)

  • Email (with confirmation of transmission)

All notices to Dua Health should be sent to:

Dua Health
5900 Balcones Drive, Suite 100
Austin, TX 78731
hello@duahealth.co

26. QUESTIONS

Questions about the Services or this Agreement should be directed to: hello@duahealth.co

Last Updated: April 15, 2025